Report an Issue

What would you like to report?

There are several ways to report an issue, you can either:

  • Fill in the relevant online form by choosing from the options listed below
  • Phone our customer service team on 03 5391 4444; or
  • Email us on


Customer Action Request

Need to report something about a Council road, street, drain, footpath, nature strip, bridge, tree or something similar that needs maintenace work?

Unsure if it’s a VicRoads road or Council Road? Check on our infrastructure services page.

Please click > Customer Action Request

Local Laws Request

Have a traffic matter, animal/s, litter or local law issue to report?

Please click > Local Laws Request

Environmental Health Request

Including foodborne illness and unsafe food, dust, noise, smoke and odour issues, mosquitoes and other pest or any other general health complaint?

Please click > Environmental Health Request

Building Investigation Request

Report an issue relating to a Council building or building hazard on private property that Council needs to investigate.

Please click > Building Investigation Request

Complaints Handling Procedure

If you are not satisfied with a decision that's been made by Council or Council staff, please follow the Complaints Handling Procedure to escalate your concern.

Please click > Complaints Handling Procedure



Please note that our offices will be closed to the public from 4.00pm Thursday 19 March 2020 until further notice due to the rapidly changing nature of the Coronavirus pandemic. If your matter is urgent, please call 03 5391 4444 between 8:30am and 4:30pm Monday-Friday.

See more council services changes or information about COVID-19